Frequently Asked Questions

This is often the first question we are asked. The short answer: The complete wallPen system costs 49,630 euros* including a super-flexible vertical axis system up to 4 metres high, a loooong and expandable horizontal 6.6-metre rail system and a two-year flat rate for ink.

Entrepreneurs, however, are much more likely to ask themselves the question: How much do I earn with the wallPen?

Example calculation 1:
With only one (!) operating hour per working day at a square meter price of (for us usual) 230 Euro per square meter one achieves a yield per month of somewhat more than 6,500 Euro net. This calculation already includes 35% general costs, an hourly rate of 85 Euro and the financing rate**.

Example calculation 2:
If you achieve a price per square meter of "only" 170 euros, the yield after deduction of the above-mentioned costs is just under 4,500 euros per month.

Please do not hesitate to contact us, we will be happy to answer any questions you may have!

* Non-binding net price ex works, which may vary by region.
** Example conditions: 60 months term, 5.4% interest rate, no down payment & residual value.

• The wallPen E2 machine itself
• BASIC: 12 months wallPen® ink flatrate / PREMIUM: 24 months wallPen® ink flatrate
• BASIC: set of vertical axes for vertical installation heights of 1.7 and 2,4 meters / PREMIUM: set of vertical axes for vertical installation heights of 1.7 to 4 meters in 10 cm increments
• PREMIUM: 6.6-metre rail system with transport bags
• Two days' individual training and certification for two people at the Wissen factory (Germany), optionally also as individual online training or even at your premises (at extra cost)
• An Android tablet for wireless use
• Native wallPen App for iOS, MacOS, Android & Windows (RIP software & operation)
• Stable & rigid transport bag system
• 12-months service & support
• Full marketing support
• Lots of advice and help for a successful start in this innovative and extremely profitable business

Yes, absolutely. You are welcome to visit our development and production. We are located just 60 minutes east of Cologne or 90 minutes northwest of Frankfurt. Ask us for an appointment!

Printing height:
The vertical axis is extremely flexible as it can be extended in 10 cm increments. The lowest ceiling height for using the wallPen is 1.7 m (5 ft 6" ). After that, the axis can optionally be extended up to 4 m (13 ft) print height in 10 cm (4 in) increments.

Print width:
unlimited

Due to the limitations of inkjet technology, there are margins in corners to adjacent walls, floor and ceiling. These are 6 cm (2.3″) on the left, 10 cm (3.3″) on the right, 25 cm (9.8″) on the top, and 25 cm (9.8″) on the bottom.

You can print virtually any graphic, sketch, image, logo or text!

So AI, EPS, TIF, PNG, JPG, BMP files are generally no problem! With a graphics software such as "Photoshop", "Gimp" or "Affinity Photo", your motifs can be quickly and very easily prepared for printing under Windows or MacOS.

Even very small texts and colored logos next to and on doors and in hallways are possible. So the device is also an ideal signage solution for companies, schools or in hospitals, hotels, museums and many other facilities.

Even paper artwork is perfectly printable! With a simple flatbed scanner, we have already achieved fantastic results by scanning at the highest resolution. Processing and printing old originals, maps, drawings, postcards, sketches, photos or paintings work perfectly and the results are absolutely impressive. So it's just a few clicks from any paper artwork to oversized artwork on wall!

You drive to the customer in your car and carry the six handy transport bags of the wallPen to the place where you want to print. There you assemble the components within just 5 minutes, align the wallPen to the wall, load the image to be printed and start the printing process.

See for yourself...

Yes, there is a leveling system in the rear axis that compensates for surface unevenness in the floor. In addition, laser sensors are installed that detect wall unevenness of up to 10cm (3.3") in real time. The print head thus moves continuously and automatically back and forth depending on the wall surface.

We use a very resistant, plastic-like UV ink that hardens immediately under the integrated UV curing lamps and can be used on almost all substrates. Thus, plaster, wallpaper, wood, brick, latex paints, stone, clinker, plastic, metal, glass, most tiles and many other materials can be printed without any problems.

Even natural stone, clinker or rough plaster can be printed without problems up to a contour depth of approx. 10 mm.

The printing speed of the wallPen is between approx. 0.8 and 10 sqm/h, depending on the selected quality and resolution. In practice, approx. 3 sqm/h is a reasonable ratio between time and quality for most applications.

Of course! On glass with a ceramic hob scraper or razor blade. Otherwise, a print can always be painted over in two or three layers. Only on wood must be sanded or - as with metal or concrete - sandblasting or glass bead blasting.

First of all, of course: You ask, we answer!

Simply use our contact form, send us an e-mail at info@wallpen.com or call us at +49.2742.966800. We look forward to talking to you!

As soon as you have decided to order your wallPen, we will send you an order confirmation with a down payment invoice. The production of your wallPen will start here in Germany after a down payment of 50% of the purchase price. The remaining 50% is then due immediately before delivery.

We accept payments by (international) bank transfer and also accept a letter of credit from your bank. After an order is placed, we issue an invoice for 50% of the agreed purchase price. After receiving the full down payment, we schedule the unit for production and prepare it for shipment right after completion. Prior to shipment, we will issue the final invoice for the outstanding balance and the wallPen will be shipped or personally delivered immediately upon receipt of full payment.

We will be happy to give you a specific delivery time. Simply contact us without obligation.

wallPen delivers "ex works", but we also offer optional shipping to the destination airport (CPT). The costs for the CPT service depend on the respective country and region.

We work with a German logistics company and will be happy to provide you with an individual quote.

Airfreight within Europe usually costs between 300 and 600 Euro, international airfreight is between 500 and 900 Euro, plus 180 Euro for shipping and packing.

Most customers from Germany and neighboring countries simply take their wallPen with them in their car after training at our factory.

Of course! We ship worldwide by air freight within a few days.

The customer shall bear the taxes, customs duties, fees and charges applicable in his country.

You get what you pay for. And when you buy cheap, you usually buy twice.

Why do we claim that?

You should think carefully and decide for yourself whether you want to run a professional business with professional equipment and support in the long run, or whether you want to surround yourself with questionable Far Eastern technology that you can get cheaply, but which certainly does not meet your understanding of quality and sustainability.

If you want to work professionally, you should also go for professional tools.

So please ask yourself:

• What if something doesn't work as expected?
• What if spare parts are missing later?
• What if there are suddenly no more updates for the China software?
• What if you ever really need urgent help?
• What if the print results are not as expected?
• What if a competitor suddenly owns a wallPen and steals your thunder?
• What if your customer won't accept Far Eastern solvent-based ink in their building?

Most customers with such machines find out the very hard way why the equipment was so incredibly cheap and why their business is now in grave danger. They just then wasted a lot of time and money hoping to save a few euros or dollars per hour of operation.

You should keep in mind that most printers also spend a lot of money on their flatbed presses, even though such equipment is also available in China for a fraction of the price. Why don't these companies save money in this area? Because they think economically and in the long term and do not only look at the low purchase price. Quality has its price.

You get what you pay for. And when you buy cheap, you usually buy twice.

Why do we claim that?

You should think carefully and decide for yourself whether you want to run a professional business with professional equipment and support in the long run, or whether you want to surround yourself with questionable Far Eastern technology that you can get cheaply, but which certainly does not meet your understanding of quality and sustainability.

If you want to work professionally, you should also go for professional tools.

So please ask yourself:

• What if something doesn't work as expected?
• What if spare parts are missing later?
• What if there are suddenly no more updates for the China software?
• What if you ever really need urgent help?
• What if the print results are not as expected?
• What if a competitor suddenly owns a wallPen and steals your thunder?
• What if your customer won't accept Far Eastern solvent-based ink in their building?

Most customers with such machines find out the very hard way why the equipment was so incredibly cheap and why their business is now in grave danger. They just then wasted a lot of time and money hoping to save a few euros or dollars per hour of operation.

You should keep in mind that most printers also spend a lot of money on their flatbed presses, even though such equipment is also available in China for a fraction of the price. Why don't these companies save money in this area? Because they think economically and in the long term and do not only look at the low purchase price. Quality has its price.

Most likely yes. In many countries, the government provides very intensive support for new and innovative technologies such as the wallPen. However, the nature and availability of funding programs varies widely among countries around the world. Many regions of the European Union, for example, offer innovative technology funding with grants ranging from 20% to 100%!

Please inquire with the governmental institutions responsible for you about possibilities for grants and subsidies.

The wallPen runs on standard household AC voltage between 100 and 250V. The power consumption is only in operation about 200 watts maximum - less than a conventional hair dryer. The power consumption in idle mode is less than 40 watts.

No, the wallPen is what it is: a proven and flexible solution for printing perfectly on vertical surfaces. What we do offer, however, are some options to meet special project requirements. This makes our solution all the more future-proof for our customers and also expandable at any time.

Yes, along with the machine comes a printed and very detailed English manual with 200+ pages. On request, the manual is also available in PDF format in numerous other languages.

Yes, it is motor-driven and integrated into the front axle.

The wallPen E2 operates on a 32-bit ARM multiprocessor system with a specially developed UNIX operating system.

The total weight is 90 kg, divided into 6 portable bags. The heaviest bag weighs 25 kg and can be easily carried and stored.

Vertical printing uses four separate drop-on-demand (DOD) inkjet printheads with CMYK colors (cyan, magenta, yellow, black). The unit automatically moves along the wall on a steered, patented platform on wheels controlled by laser sensors. Rails are not required, but are optionally available for cases where the floor is not sufficiently level.

The wallPen supports print resolutions between 300 and 1200 DPI.

As a rule, most images are rasterized and printed in 600 x 720 DPI. Don't be fooled by the fantasy numbers of the competitors here. Real (!) 600 DPI on the wall are already absolutely stunning in real terms, especially since wall prints are usually large motifs and are always viewed from some distance.

Specially formulated, plastic-like, low-odor wallPen UV ink from European production. The ink is supplied in 200 ml bottles and refilling can be done easily and quickly at any time - even during a printing break - using the syringes supplied.

UV ink can be stored for at least 12 months after delivery.

Since the ink can be quickly and cleanly refilled at any time, there is virtually no limit to the amount of ink you can use. As for the price, experience shows that the cost of the ink varies somewhere between 2 and 6 euros per square meter.

If required, the ink is simply sucked out of the bottle of the desired color with a syringe and refilled into the tank cleanly and drip-free via a connector. In this way - unlike most other systems - hardly any ink is wasted!

We strongly recommend to use only wallPen ink. The use of any other ink will void any warranty.

We guarantee that our ink will retain its color for at least 12 years indoors. Outdoors, the UV resistance is 2 years unprotected, but can be extended to more than 5 years by applying a transparent UV coating.

In general, the ink is immediately dry and scratch resistant immediately after printing.

The printer is operated via the wallPen web app. Our in-house developed RIP software, the "wallPen Processor" is installed on an external PC or laptop (Windows and MacOS) to process images into .wallpen file for printing.

Both programs are included in the delivery.

The device can be operated securely and conveniently with any WLAN-capable device - for example via the Android tablet supplied.

If you have questions about or problems with your wallPen, please contact your wallPen partner or wallPen Germany directly. However, many technical questions are already answered in the manual and FAQ section of the helpdesk at service.wallpen.com. As a wallPen customer, you get full access here free of charge.

Safe! The wallPen comes with a one-year full warranty, hotline, support, service and software updates.

The countries and regulations are too different to offer general insurance. It is best to ask your local insurance partner whether they can offer you insurance for the wallPen - e.g. for theft, liability, vandalism or negligence. For Germany, we can put you in touch with suitable insurance partners on request.

The service life depends largely on handling, maintenance and care. With appropriate care, a head can even last for years.

Should one fail, however, this is not the end of the world. This can be replaced separately, as we do not use "combination heads" as our Chinese competitors do. There is a separate print head for each color.

You can order any spare part or accessory either from your local dealer or directly from us. Most spare parts are shipped from stock. Accessories (such as custom axis extensions) can take up to 30 business days.